Jordan Catalog

Jordan Catalog

Website Terms of Use

Visas:

Please refer to our visas list in our main page of our website and check if your passport requires a pre-arranged visa or if it can be obtained on spot to Amman Airport and the other official border, for more information, please e mail us: [email protected]

Bookings Channels:

You can chose and book from the list of the tour packages from our website by featuring the suitable tour and click Book Now, your inquiry will be sent to our main office and will be handled immediately, still you can customize any of our tours and let us know what the needed changes are.

We can also tailor make your preferred tour package, all what you need to do is follow our Get A Quote and provide us with all your thoughts.

Bookings will be started immediately and we do recommend start arrangements of bookings as early as possible.

Inquiries:

All quotes provided by us are subject to availability on the booking time. Quotes are usually valid for 30 days starting from submission date.

Hotels and services quoted will be given exactly as per mentioned in our proposal, if any of the nevus will not be available, then we will try to find a similar one and if this will not be also available, then we will propose lower and higher categories according to availability and extra costs / reductions will be discussed on case by case basis.

Payments Policy:

Once the booking is made and confirmed, an official confirmation letter will be sent to you along with our invoice, a50% deposit will be request immediately and rest amount to be settled at least 21 days before arrival date, vouchers will be released along with the due date of the rest payment.

All payments to be made through direct bank transfers to our bank accounts as stated in our invoices, a copy of the bank transfer to be sent to us accordingly.

All payments must be made with US$.

Late Bookings / Payments:

All bookings that are made within 21 days or less from arrival date, a full amount must be settled once, there are no extra charges for late booking.

Accommodation: 

  • All rooms quoted in our proposals are standard double or twin bed room unless stated otherwise.
  • Please check over the proposed hotel through the website of the hotel or through any other advice windows and make sure the hotels are meeting your expectations and budget, shall you prefer to receive a quote for a certain hotel or different one rather the one proposed, then let us know please.
  • Any certain request like free room upgrade, certain view, connected rooms, disable rooms, smoking rooms … etc will be subject to availability on the check in time, still we will make sure hotels are ware of those certain requests.
  • Triple rooms consist of standard twin beds plus a roll away extra bed for third person.
  • Rooms can be occupied by 3 pax maximum unless stated otherwise.

Check In /Check Out Times:

The official check in times in the normal days is 1400PM and some days like weekends, it can be later.
The official checkout time is 1200, late checkout can be arranged on case by case basis and as coordinated with us.

Liability:

We act only as an agent for the participants in regard to travel, whether by rail road, motor coach, private car, boat, aircraft, or any other convenience and assumes no liability for injury, illness, damage, loss accident, delay or irregularity to person or property resulting directly or indirectly from any of the following causes; -
Weather, acts of God, force major, acts of government or other authorities, wars, civil disturbances, labor disputes, riots, theft, mechanical breakdowns, quarantines or acts of default, delays, cancellations or changes of any hotel, carrier, or restaurant. No responsibility is accepted for any additional expenses.

Meals on the run:

Breakfasts will be at the main dining rooms of hotels as international buffet meals. Lunches mostly will be at local restaurants on the run, dinners can be at the main dining rooms of hotels as international buffet meals or at the local restaurant’s, the default meal allocation for dinners is at hotels unless a request will be made to shift meal/s into a local restaurant and in this case, the extra cost can be discussed on case by case basis.

Itineraries:

Itineraries are subject to change due to the unforeseen circumstances like traffic conditions, security conditions, force majeure, act of nature … etc. We therefore reserve the right to adjust the sequence and/or substitute any sightseeing or any other relevant activity or even accommodation.

Cancellation policy is as follows:  

Individual Travelers

  • Free cancellation up to 30 days before arrival
  • 20% cancellation charge from total package rate for cancellation up to 15 days before arrival
  • 50% cancellation charge from total package rate for cancellation up to 04 days before arrival
  • 100% cancellation charge from total package rate for cancellation within less than 4 days from arrival date.

Groups (10 persons or more) will be discussed on case by case basis to give the best flexibility possible 

 Tipping:

Our quotes and services do not include any kind of tipping for guides, escorts, drivers, horse boy in Petra, Jeep drivers in Wadi Rum, restaurants and hotels. Still we can include any kind of the above mentioned tipping in our rates upon request.

What our rates include / exclude usually:

 

All our rates are customizable according to the wish of the guest but usually, we recommend including / excluding the bellow items:

Inclusions

  • Meet and assistance inside Amman Airport for groups only (5 pax and above) upon arrival and departure
  • Portages at hotels and airport especially for groups
  • Transportation by modern AC coaches.
  • Hotel accommodation
  • Private Escorting guide through all touring days.
  • Meals as per your choice.
  • Local guides on sites in case of independent travelers.
  • Entrance fees to all sites as per itinerary
  • Water onboard vehicles on daily basis (1 bottle of 500ML per person per day)
  • Horse riding in Petra where visited.
  • 2 hours Jeep tour in Wadi Rum by the open Bedouin Jeeps where visited.
  • Map and visitors guide per person.
  • All applicable taxes.

Exclusions:

  • Personal expenses.
  • Visa, refer to our visas list on our website please to know more.
  • Departure tax through the land border, check with us about this please.
  • Drinks with meals including water.
  • Carriages in Petra.
  • Shuttle buses and VIP services during crossing through the land borders check with us for more information
  • All kind of tips.
  • All kind of insurance.
  • Any not mentioned items.

Baggage:

Our buses can accommodate up to 1 medium size bag (50*80CM) in addition to 1 small carry on. It is your own responsibility to monitor loading / downloading your luggage from the vehicles and make sure they will not be lost. It is your own responsibility to set your luggage in a suitable way and to be fixed and strong enough in order not to be broken during the pumpy driving on different roads.

Medical and Physical fitness:

Each client bears the ultimate responsibility for ensuring that he or she is in good health and physical shape.
It is your responsibility to determine whether the tour you choose is suited to your physical condition. You are responsible for the cost of any medicines or medical care you may require during the trip for any reason.

Travel insurance:

Please make sure you have adequate personal and medical insurance to meet any personal or medical emergency which might arise. In some cases if you need medical care during the tour you may be required to pay for it at the time it is rendered and seek reimbursement from your insurer after you return home. Please check with your medical insurer for details. In the event of a medical emergency we will make every effort to assist you in obtaining necessary care and if necessary assist you in making arrangements to transfer funds from home to pay for it.

Inoculations and allergies:

Please check with your doctor to find out what inoculations may be recommended for Jordan . It is your responsibility to obtain all necessary inoculations. Tell us if you suffer from any allergies or other physical conditions which might affect you during the tour. We reserve the right to decline or accept any person as a member of the tour or to decline or retain any person if such person's physical condition, mental well-being or behavior interferes with the operation of the tour. There will be no refund in such cases.

Limitation of Liability:

We are not liable for delays, inconveniences, accidents, injuries or expenses of any kind resulting entirely or in part from the negligence of others or from causes beyond our control. Participants assume all risks of personal injury and aggravation of any medical condition related in any way to the activities of the tour. Baggage and other personal property are the responsibility of the owner and we are not liable for any loss. Also please read the paragraph on "Free Time" below.

Free time:

Certain periods during the tour are or will be designated as "free time". These periods are provided primarily to give you a chance to rest and relax. You are however free to use the time as you wish. We will be happy to give you some information about things to do or see but we do not accept responsibility for any loss, accident or injury which occurs while you are not with the group.

Additional terms & Conditions:

Additional terms might be added to any of our bookings on case by case basis according to the arousing needs without any liability.

The above terms and conditions are general one for guidance purposes and does not mean they will apply on all bookings. 

Acceptance of terms:

Payment of a deposit or final payment by bank transfer indicates that tour participants have read and accepted all stated Terms and conditions mentioned above along with any other term or condition that will be mentioned during our correspondences.

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