Our

Cancellations & Refunds

Cancellations & Refunds Policies

 

All Services & Products featured in our website (Group Tours, Private Tours, Experiences, Transfers, Car Rental) can be purchased and booked online through our website and all bookings are not confirmed until payment is received and a confirmation e mail is sent to guest by our system which will be done immediately & automatically by our webmail system
 

  • Group Tours & Private Tours Cancellation Policy (If a paid & confirmed Group Tour or Private  Tour bookings are canceled, the following fees apply)
    • 31 days before group starting date: Free of charge cancellation
    • 30-21 days before group starting date: 25% charge of package rate cancellation charge will apply
    • 20-14 days before group starting date: 50% charge of package rate cancellation charge will apply
    • 13 days- group starting date: 100% charge of package rate cancellation charge will apply
    • Any changes requested are subject to availability. If changes are made within 14 days of booking start date, this may be considered as a cancellation – and cancellation fees charged accordingly. All changes must be received in writing.
    • The above cancellations policy may not apply during the peak seasons in Jordan (Easter, Christmas, New Year, Public Holidays, high demand periods where big events take place in Jordan and services are high demand or another season / period not mentioned here whereby J&B will do the best help and try to soften cancellations policies after discussing the same with suppliers.
    • J&B Tours operate in all weather, though reserves the right to alter or amend an itinerary if circumstances require.
    • Additional numbers will be accommodated subject to availability.
    • Name changes are allowed 7 days before booking start date 
    • No Show Policy: J&B will do the best to discuss the penalties with suppliers and try to reschedule booking within the next 14 day, this help does not guarantee waiver of no show charges, if the help will not come up with any good conclusion, then refunds will not be available
    • We always suggest a call, email or text the day prior to your tour to ensure all your details are as they should be. It is not obligatory, but it helps.

       
  • Experiences, Transfers & Car Rental Cancellation Policy (If a paid & confirmed Experiences / Transfers / Car Rental bookings are canceled, the following fees apply)
     
    • Free cancellation within 24 hours prior booking start date, payment will be refunded after deducting money refund charges as per regulations of Jordan banks & credit cards companies
    • Cancellations within 24 hours of booking start date will be considered as no show and refunds will not be available
    • Any changes requested are subject to availability and can be accepted within 24 hours of booking start date.
    • The above cancellations policy may not apply during the peak seasons in Jordan (Easter, Christmas, New Year, Public Holidays, high demand periods where big events take place in Jordan and services are high demand or another season / period not mentioned here whereby J&B will do the best help and try to soften cancellations policies after discussing the same with suppliers.
    • J&B Tours operate in all weather, though reserves the right to alter or amend an itinerary if circumstances require.
    • Additional numbers will be accommodated subject to availability.
    • Name changes are allowed 24 hours of booking start date.
    • No Show Policy: J&B will do the best to discuss the penalties with suppliers and try to reschedule booking within the nearest desired date, this help does not guarantee waiver of no show charges, if the help will not come up with any good conclusion, then refunds will not be available
    • We always suggest a call, email or text the day prior to your tour to ensure all your details are as they should be. It is not obligatory, but it helps

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